Engineering SLA Maintenance Tickets
SLA-driven maintenance dispatching, repair tracking, search & technician assignments.
| Room | Issue & Description | Priority | Assigned Technician | SLA Deadline | Status | Actions |
|---|---|---|---|---|---|---|
| Room 201 |
Balcony Jacuzzi Jet Pressure Low
Guest requested technician check secondary hydro-jet pressure on top deck. Reported by: Robbie Alan Watson (Guest) |
Medium | David Vance | ⚠️ SLA Breached (02:02, Aug 09) | Open | |
| Room 302 |
HVAC Climate Controller Error Code E-04
Smart climate sensor unresponsive. Air conditioning blowing ambient air only. Reported by: Front Desk / Housekeeping |
Critical | David Vance | ⚠️ SLA Breached (22:02, Aug 08) | In Progress | |
| Room 101 |
Smart Mirror Ambient Backlight Flickering
Replaced fuse in mirror LED controller panel. Reported by: Maria Santos (Housekeeping) |
Low | David Vance | 19:02, Aug 08 | Resolved | Fixed |
Room 201
Medium Priority
Balcony Jacuzzi Jet Pressure Low
Guest requested technician check secondary hydro-jet pressure on top deck.
Tech: David Vance
Open
Room 302
Critical Priority
HVAC Climate Controller Error Code E-04
Smart climate sensor unresponsive. Air conditioning blowing ambient air only.
Tech: David Vance
In Progress
Room 101
Low Priority
Smart Mirror Ambient Backlight Flickering
Replaced fuse in mirror LED controller panel.
Tech: David Vance
Resolved